If for any reason you did not received a product or it is defective we offer a 90 day return policy on all products, including subscription contracts. Orders may only be cancelled prior to the fulfillment (electronic delivery). Please see below for full return/refund policy details.
You may return a product or cancel a service purchased from PDF Share Forms LLC on this website in any of the following instances:
1. ELECTRONIC DELIVERY IS NOT PERFORMED
For any reason, during the trial period or after the order is placed but Electronic Software Download (“ESD”) is not yet done, PROVIDED you contact us with your order confirmation and invoice we will cancel your order immediately upon receipt.
2. DEFECTIVE PRODUCT RETURNED WITHIN 90 DAYS OF DELIVERY
The product does not provide the facilities and functions generally described in the documentation accompanying the product and/or the product, the documentation and/or the product is defective under normal use.
If the product was delivered to you by ESD, then PROVIDED you contact us within 90 days of delivery and provide us with a copy of your order confirmation or invoice (as proof of purchase) and a short declaration (which we will send you) signed by you, we will replace the defective product or documentation (as the case may be) or provide a full refund within 90 days.
In order to process a return, please follow the following steps:
1. To obtain a refund for digital product(s), please look up your order confirmation and e-mail it back to: firstname.lastname@example.org. Follow the instructions we will provide to you to initiate your refund.
2. A Letter of Destruction (LOD) will be e-mailed to you
3. Follow the instructions in the e-mail. These instructions will inform you how to submit your LOD.
4. Upon receiving the LOD, the returns department will validate the return according to our policy. All returns must be within our return period for that product – please review our return policy for details.
5. Once the Letter of Destruction is received and refund is approved, we will begin processing a credit within 90 days.
If you are requesting a refund after the eligible return period days but due to a defect, you will need to contact customer service.